Warranty

Q: How Long Is Your Warranty?

All Apex products are subject to the particular products manufacturer's warranty. This manufacturer's warranty is subject to inspection by a manufacturer or importer and follows the guidelines of the manufacturer's warranty.

Q: What do I do if I have a problem?

If your product arrives damaged or with a fault, please take photographs of the damaged packaging and the damage to the products. Email us within 3 working days to let us know about the situation and include the photographs of the damage. If we are notified later than 3 days after you receive the items, we will not be able to repair or replace the items. Email us at [email protected] and provide:

• A detailed description of the fault and damage, and
• Photos showing the damage or fault.

Shipping & Returns

Shipping

We ship to any address in Australia. All products that are in stock are dispatched as soon as possible. Shipping timeframes are provided for all products and we endeavour estimated dates of delivery. Once products are dispatched from our warehouse shipping times to Sydney, Melbourne and Brisbane are approximately 3 - 5 business days. Regional areas, other towns and cities may take up to 10 business days.

All deliveries are to the kerbside or street level only. In the event that there are additional delivery requirements, please please contact us for a quote as additional charges will apply.

All deliveries take place during standard business hours. If you are unable to accept a delivery please let us know because additional re-delivery charges will apply.

Please be aware that if your order contains multiple products, the products may ship from different locations and may not arrive at the same time.

Shipping Costs

Shipping costs are non-refundable as we utilise third party couriers.

Returns Policy

If a manufacturing fault is present, Apex will gladly replace or fix the item(s). Please note that if a manufacturing fault is present - Apex must be notified in writing within 2 days of your receipt of the product. We do not accept returns for items for any other reason, including but not limited to changing your mind, due to colour variations from screen image or variations in product colour or texture due to handcrafted elements to an item. We do not accept returns for delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason.

Damages

Unfortunately products are occasionally damaged in transit.

If you notice that a product is damaged after it has been shipped to you, please take photos clearly showing the damage and email us at [email protected] within 2 days of receiving your shipment. If we are notified later than 2 days after you receive the products, we will not be able to repair or replace the items.

If we determine that the product was damaged in transit, the type of remedy we offer will depend upon the circumstances. We will determine the outcome at our sole discretion and may offer a repair, compensation, replacement, or refund. We advise you to add insurance to your delivery at the checkout.

Product Issues

If your product arrives with a fault or issue, please email us the photos within 2 business days and clearly explain to us what the fault or issue is. If we are notified later than 2 business days after you receive the items, we will not be able to resolve the issue, repair or replace the items. Email us at [email protected] and provide:

• A detailed description of the fault or issue, and
• Photos showing the fault or issue.

Where notification of a product fault or issue has been made within 2 business days of delivery of the defective products and Apex is satisfied that the products are faulty, Apex will repair, replace, or send replacement parts, provided the identified defects have arisen solely from faulty materials and/or workmanship on the part of the manufacturer and this will be the limit of Apex liability with respect to any faulty products. Apex will not accept responsibility for any products that have been damaged as a result of mistreatment, inattention, interference and/or malicious damage. The return to Apex of faulty products without Apex written consent will not in any way affect your obligation to pay for the products in accordance with these Terms. You expressly discharge Apex from any liability whatsoever (including but not limited to any claim for negligent misstatement or breaches of the Trade Practices Act 1974) arising out of a delivery of defective products if notification of the defect has not been made to Apex within 2 business days of delivery of the products.

Cancellations

Unfortunately, we do not cancel orders for reasons, including but not limited to changing your mind, ordering the wrong items or changes in customer requirements.

No order may be cancelled except with prior consent in writing by Apex and on terms which will indemnify Apex against any losses suffered by Apex including a minimum cancellation and restocking fee not less than 30% of the value of the products. We do not refund or cancel orders due to cancellation requests by customers, due to delays in product lead times, delays in shipping, or delays in supply of your order caused by any reason. We reserve the right to cancel any order, products or services for any reason whatsoever.

Lead Times

Lead times are displayed on the Apex website and are typically displayed as "Leaves warehouse in ..." with a timeframe advised in days, weeks or months. Please note that these timeframes are indicative only. Whilst we make every effort to ensure that lead times are accurately displayed, in rare instances there may be variations between the timeframes displayed and the actual timeframes. There may also be variations due to seasonal fluctuations in demand, holidays, customer demands, supplier delays and other factors. When ordering products from Apex you agree to indemnify Apex against any losses suffered due to product delays. In all matters arising from product delays and / or lead times, you agree to indemnify and hold harmless Apex for any damages and losses arising from product delays caused by Apex, our suppliers or third party carriers.